DMCA

At Clay & Mug, we have a deep respect for creative work—both ours and yours. We strictly follow the Digital Millennium Copyright Act (DMCA) and will act quickly if any copyright concerns are brought to our attention regarding our website (https://www.clayandmug.com/).

1. How to Report a Copyright Issue

If you own a copyright (or represent someone who does) and believe something on our site is infringing upon your rights, please let us know. Upon receipt of a valid notice, we will investigate immediately and take appropriate action, which may include removing the specific content.

To ensure we can assist you quickly, please include the following details in your notice:

  • Signature: Your official signature (digital or physical) as the copyright owner or authorized representative.
  • Original Work: A clear description of the copyrighted work that you believe is being infringed.
  • Location: The exact link (URL) on our site where the material in question is located.
  • Contact Information: A working email address, your physical mailing address, and a phone number.
  • Good Faith Statement: A short statement explaining that you have a good faith belief that the material is not authorized for use by the copyright owner, its agent, or the law.
  • Accuracy Statement: A final note confirming, under penalty of perjury, that the information you have provided is accurate and that you are legally authorized to act on behalf of the owner.

2. Where to Send Your Notice

The fastest way to reach us for legal inquiries is by emailing our dedicated support desk.

3. Counter-Notices (If a Mistake Was Made)

Sometimes content is removed by mistake. If you are the one whose content was taken down and you believe it should not have been, you may submit a counter-notice to us at customer@clayandmug.com. We will review your explanation and determine if the material can be reinstated in accordance with DMCA guidelines.

4. Policy Updates

As our Texas-based shop grows, we may update this policy to stay compliant with new regulations. We suggest checking this page periodically to stay informed of any changes.

Clay & Mug

  • Address: 301 Silver Ave Apt 34, Donna, TX 78537, United States
  • Phone: +1 (715) 560-9239
  • Email: customer@clayandmug.com
  • Studio Hours: Monday – Friday, 10:00 AM – 5:00 PM CST
  • Response Time: We personally read every email and typically respond within 24 business hours.