At Clay & Mug, we love connecting with fellow coffee and tea enthusiasts. Here are the answers to the most common questions we receive at our studio in Donna, Texas.
Product Care & Materials
Q: Are your mugs microwave and dishwasher safe?
A: Most of our ceramic and porcelain mugs are! However, because we use unique, natural glazes, we recommend checking the specific product description on each page. Our borosilicate glass is heat-resistant. Terracotta pieces prefer a gentle hand-wash to maintain their porous integrity. When in doubt, hand-washing is the kindest way to preserve the finish of your mug.
Q: Why does my mug look slightly different from the photo?
A: Because our mugs are crafted from natural clay and kiln-fired, slight variations in color and texture are normal. These are not flaws; they are the unique "fingerprints" of the firing process. You are receiving a unique, artisanal piece, not a mass-produced item.
Q: Are your glazes lead-free and food-safe?
A: Absolutely. We prioritize "Material Truth" all our glazes are 100% lead-free and meet all food safety standards. We only sell products that we would trust to use in our own home.
Q: How do I clean my terracotta mug?
A: Terracotta is a breathable, porous material. We recommend rinsing it with warm water and a small amount of mild dish soap. Avoid soaking it for extended periods, as the natural clay may absorb the scent of the cleaning agent.
Orders & Shipping
Q: Can I change my shipping address after placing an order?
A: If we have not yet processed your order for shipment, we can certainly assist you. Please email customer@clayandmug.com immediately with your order number. Once the package has been handed over to the carrier in Donna, Texas, we are unable to modify the destination.
About Us
Q: What is your vision for Clay & Mug?
A: Our dream is to grow from our current studio at Apt 34 into a dedicated space with a professional kiln and a community coffee bar. Every order you place directly supports this journey and brings us one step closer to our goal.
Still have questions?
We are here to help! If your question wasn't answered here, please contact our team directly:
- Email: customer@clayandmug.com
- Phone: +1 (715) 560-9239
- Studio Hours: Monday – Friday, 10:00 AM – 5:00 PM CST
- Response Time: We personally read every email and typically respond within 24 business hours.