Get in Touch

At Clay & Mug, we value transparency and direct communication. As a small, independent business based in Texas, we personally handle every inquiry. Whether you have a question about our products or need assistance with an order, our team is ready to help.

Contact Information

We are a legitimate, U.S.-based retailer and can be reached through the following channels:

• Email: customer@clayandmug.com
• Phone: +1 (715) 560-9239
• Studio Address: 301 Silver Ave Apt 34, Donna, TX 78537, United States

Business Hours (Central Standard Time - CST)

Our team is available to assist you during the following hours:

• Monday – Friday: 10:00 AM – 5:00 PM CST
• Saturday – Sunday: Closed

Our Response Promise

We believe in providing thoughtful, human-led support. We strive to respond to all inquiries within 24 business hours.

Note: Inquiries sent after business hours (after 5:00 PM CST) or over the weekend will be addressed in the order they were received when we return to the studio on the next business day.

Material Inquiries

If you have specific questions regarding our materials such as the thermal resistance of our glassware or the finish of our stoneware please don't hesitate to reach out. We are intimately familiar with every product in our collection and are happy to provide detailed information to help you make the right choice.