At Clay & Mug, we believe shopping for your favorite mug should be as relaxing as the morning coffee you enjoy in it. We have designed our checkout process to be simple, fast, and secure.

1. Accepted Payment Methods

We support the following payment methods to make your checkout convenient:

• Credit & Debit Cards: Visa, MasterCard, American Express, and Discover.
• Digital Wallets: Apple Pay and Google Pay, available on compatible devices and browsers.
• PayPal: You may use your PayPal account balance or PayPal Guest Checkout.

The payment options displayed at checkout may vary depending on your device and location.

2. Secure Processing

Your financial security is our priority.

• Trusted Payment Processors: All payments are handled by trusted, industry-standard third-party payment processors, including PayPal and our secure card payment provider.
• Encryption: Every transaction is protected by SSL-secured pathways. Your financial data is encrypted at the point of sale, and Clay & Mug never sees or stores your full credit card numbers.

3. Transparent Pricing

We believe in full financial clarity.

• No Hidden Fees: We do not add hidden "convenience fees" or "handling surcharges" at checkout.
• Tax & Shipping: All applicable taxes and shipping costs are calculated and displayed clearly before you finalize your purchase.
•  Currency: All prices and charges are in U.S. Dollars (USD). If your card is issued in another currency, your bank may apply its own exchange rate or foreign transaction fees.

4. The Checkout Process

• Select: When your cart is ready, click the checkout button.
• Enter Details: Provide your shipping information and choose your preferred payment method.
• Confirm: You may be redirected to a secure third-party page (such as PayPal) or prompted to verify your digital wallet.
• Done: Once your payment is verified, you will be returned to our site and receive an order confirmation via email.

5. Privacy Promise

We collect only the information necessary to fulfill your order (your name, shipping address, and email for order and tracking notifications). We do not sell your personal data. For more details, please see our Privacy Policy.

6. Checkout Support

If you experience any issues during the checkout process, please contact us immediately:

• Email: customer@clayandmug.com
  Response Time: We are a small team, but we personally review every inquiry and typically respond within 24 business hours.

Clay & Mug

• Address: 301 Silver Ave Apt 34, Donna, TX 78537, United States
• Phone: +1 (715) 560-9239
• Email: customer@clayandmug.com
• Studio Hours: Monday – Friday, 10:00 AM – 5:00 PM CST