At Clay & Mug, we believe shopping for your favorite mug should be as relaxing as the morning coffee you enjoy in it. We have designed our checkout process to be simple, fast, and secure.
1. Accepted Payment Methods
We support all major payment methods to ensure your checkout is convenient:
- Credit & Debit Cards: Visa, MasterCard, American Express, Discover, and UnionPay.
- Digital Wallets: Apple Pay, Google Pay, and Shop Pay.
- PayPal: You may use your PayPal account balance or PayPal Guest Checkout.
2. Secure Processing
Your financial security is our priority.
- Professional Gateways: All payments are processed through trusted, industry-standard gateways (Shopify Payments and PayPal).
- Encryption: Every transaction is protected by SSL-secured pathways. Your financial data is encrypted at the point of sale, and Clay & Mug never sees or stores your full credit card numbers.
3. Transparent Pricing
We believe in full financial clarity.
- No Hidden Fees: We do not add hidden "convenience fees" or "handling surcharges" at checkout.
- Tax & Shipping: All applicable taxes and shipping costs are calculated and displayed clearly before you finalize your purchase.
4. The Checkout Process
- Select: When your cart is ready, click the checkout button.
- Choose: Select your preferred payment method from the list.
- Confirm: You may be redirected to a secure third-party portal (such as PayPal) or prompted to verify your digital wallet.
- Done: Once your payment is verified, you will be returned to our site, and you will receive an order confirmation via email.
5. Privacy Promise
We collect only the information necessary to fulfill your order (your name, shipping address, and email for tracking notifications). We do not sell your personal data.
6. Checkout Support
If you experience any issues during the checkout process, please contact us immediately:
- Email: customer@clayandmug.com
- Response Time: We are a small team, but we personally review every inquiry and typically respond within 24 business hours.
Clay & Mug
- Address: 301 Silver Ave Apt 34, Donna, TX 78537, United States
- Phone: +1 (715) 560-9239
- Email: customer@clayandmug.com
- Studio Hours: Monday – Friday, 10:00 AM – 5:00 PM CST