Hand-Dipped Porcelain Mug Two-Tone Glaze in Cream & Mint Aqua

$25.00

$25.00 $0.00

A Moment of Serenity in Your Hand

Introducing a mug that turns your daily drink into a quiet ritual: the Hand-Dipped Porcelain Mug. This piece is a celebration of artisanal craftsmanship, designed to bring the serene, earthy beauty of a watercolor landscape right to your kitchen table.

This is not just any cup; it’s crafted from high-fired, premium porcelain, giving it a refined, lightweight feel coupled with superior, chip-resistant durability. The defining feature is the beautiful, two-tone 'Waterfall' glaze. The smooth, creamy white/cream upper section flows organically into a soothing blend of mint green and pale gold aqua at the base. This hand-dipped, reactive process means that the blending and depth of color are unique on every mug, a beautiful mark of true artisan quality.

The Soul of the Design and Craftsmanship

Premium Porcelain Composition: Crafted entirely from 100% high-fired porcelain, ensuring a thin, delicate rim yet robust construction that retains heat beautifully.
Unique Glazing: Achieved through a meticulous hand-dipped technique, resulting in a distinctive, soft transition where the two glazes meet, mimicking a flowing watercolor effect.
Comfort & Form: Designed with a wide, stable base and a generous, rounded handle for comfortable, secure handling.
Everyday Elegance: Its clean lines and slightly tapered shape are functional, helping to keep your drink warm, and beautiful enough to leave out on display.

Detailed Component & Material Breakdown (Sold Individually)

Item Type: Coffee/Tea Mug (Sold per piece).
Mug Body Material: 100% Premium Porcelain (High-Fired Composition).
Finish/Glaze: Two-tone reactive glaze applied via hand-dipping.
- Upper Section: Creamy White/Warm Cream Glaze.
- Lower Section: Blended Mint Green & Pale Gold/Aqua Glaze.
Total Capacity: 300 ml.
Approximate Dimensions:
- Height: 8 cm
- Diameter: 8.5 cm

Care, Safety, and Quality

Microwave Safe: Yes (safe for reheating).
Dishwasher Safe: Yes (built for daily use).
Food Safety: 100% Food-Safe and Non-Toxic Glazes.
Artisan Note: Due to the reactive and hand-dipped nature of the glaze, minor variations in color depth and glaze flow are expected and celebrated, making your mug truly one-of-a-kind.

Shipping Policy

At Clay & Mug, we take pride in ensuring your order reaches you safely. We operate as a small, independent business based in Donna, Texas, and we are committed to providing transparent shipping information.

1. Processing Time (Handling)

Before your order ships, it undergoes a careful inspection and packing process.

Processing Schedule: Monday – Friday, 10:00 AM – 5:00 PM CST.
Handling Time: All orders are processed and prepared for shipment within 1–3 business days.

Note: Orders placed after 5:00 PM CST on Friday, or during weekends/public holidays, will begin processing on the following business day.

2. Shipping Rates & Delivery Times (Domestic U.S. Only)

We currently ship exclusively within the United States. All delivery times below are estimated in business days.

Shipping Method	Handling Time	Transit Time	Total Delivery Time	Cost
Standard Shipping	1-3 Business Days	3-7 Business Days	4-10 Business Days	$6.95 (Free for orders $75+)
Expedited Shipping	1-3 Business Days	1-3 Business Days	2-6 Business Days	$14.95 Flat Rate

Carrier Information: We primarily utilize UPS and USPS for our deliveries.
Important: Delivery times are estimates provided by the carrier and commence once the package is scanned by the carrier, not from the date the order is placed.

3. Tracking Your Order

Once your package leaves our studio in Donna, Texas, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the status of your delivery in real-time.

4. Missing or Damaged Items

We pack every item with protective materials to ensure it reaches you safely.

Damaged Deliveries: If your item arrives damaged, please take a clear photo of both the damaged product and the shipping packaging. Email these photos to customer@clayandmug.com within 48 hours of delivery. We will arrange a replacement or a full refund promptly.
Lost Packages: If your tracking status indicates "Delivered" but you have not received the package, please allow 24 hours for carrier adjustments. If the package remains missing after 24 hours, please contact us at customer@clayandmug.com for assistance.

5. Order Inquiries

We are a small team and we personally handle every order and inquiry.

Contact Email: customer@clayandmug.com
Response Time: We typically respond to all customer inquiries within 24 business hours.
Address: 301 Silver Ave Apt 34, Donna, TX 78537, United States
Phone: +1 (715) 560-9239
Studio Hours: Monday – Friday, 10:00 AM – 5:00 PM CST

Returns & Breakage

At Clay & Mug, we take pride in the safety of our packaging. However, we understand that items can occasionally be damaged during transit. We are committed to resolving any issues with fairness and speed.

1. The "Arrived Broken" Guarantee

If your order arrives damaged, we will resolve the issue immediately.

What to do: Take a clear photo of the broken item and the shipping packaging.
Timeframe: Please notify us via email at customer@clayandmug.com within 48 hours of delivery.
Our Resolution: We will provide a free replacement immediately. If the item is out of stock, we will issue a full refund. You do not need to ship broken glass back to us.

2. 30-Day Returns (Change of Mind)

If you are not satisfied with your purchase, you may return the item within 30 days of the delivery date.

Condition: Items must be unused, in their original packaging, and in the same condition as received.
Process: Contact us at customer@clayandmug.com to initiate your request and receive return instructions.
Return Shipping Costs: As a small, independent business, we do not cover return shipping costs for "change of mind" returns. Customers are responsible for the return postage.

3. Non-Returnable Items

The following items are ineligible for return:

Items showing signs of use (e.g., stains or wear).
Items damaged after being in your possession for more than 48 hours.
Gift cards.

4. Refunds

Once your return is received and inspected at our studio in Donna, Texas, we will notify you of the approval or rejection of your refund via email.

Timeline: If approved, your refund will be processed and automatically applied to your original method of payment within 5–7 business days.

5. Need Assistance?

We are a human-run team, not a corporate machine. If you encounter an issue that falls outside of these specific rules, please reach out to us at customer@clayandmug.com. We are committed to making things right for our customers.

Clay & Mug

Address: 301 Silver Ave Apt 34, Donna, TX 78537, United States
Phone: +1 (715) 560-9239
Email: customer@clayandmug.com
Studio Hours: Monday – Friday, 10:00 AM – 5:00 PM CST
Response Time: We personally read every email and typically respond within 24 business hours.