At Clay & Mug, we believe the only surprise you should have is the quality of your new mug when you unwrap it. Operating from our studio in Donna, Texas, we keep our billing as straightforward as the materials we work with.
1. Accepted Payment Methods
To provide a secure and efficient shopping experience, we accept the following payment methods:
- Credit & Debit Cards: Visa, MasterCard, American Express, Discover, and UnionPay.
- Digital Wallets: Apple Pay, Google Pay, and Shop Pay.
- PayPal: We accept payments via PayPal balance or PayPal guest checkout.
2. Secure Processing
All payments are processed securely at the time of checkout via encrypted payment gateways. Clay & Mug does not store or have access to your full credit card or bank account information. Your data security is handled by industry-standard encryption at the point of sale.
3. Transparent Pricing
We are committed to full price transparency.
- Final Pricing: The price displayed at checkout is the final price. We do not add hidden handling fees or surprise surcharges.
- Sales Tax: As a Texas-based business, we are required by law to apply sales tax to orders shipped within the state of Texas.
- Shipping Costs: All shipping fees are calculated and clearly displayed prior to final payment.
4. Order & Billing Confirmation
- Digital Receipt: Upon successful payment, you will receive an automated email confirmation summarizing your order.
- Bank Statement: Charges on your bank statement will typically appear as "Clay & Mug."
5. Billing Disputes & Support
We are a real, small team based in Donna, Texas, and we are committed to resolving issues promptly.
- Contact Us First: If you notice a discrepancy or have concerns regarding your billing, please email us at customer@clayandmug.com before initiating a formal dispute with your bank.
- Our Promise: Resolving issues via email is the fastest way for us to assist you. We promise to address all honest mistakes with speed and care.
Clay & Mug
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Address: 301 Silver Ave Apt 34, Donna, TX 78537, United States
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Phone: +1 (715) 560-9239
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Email: customer@clayandmug.com
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Studio Hours: Monday – Friday, 10:00 AM – 5:00 PM CST
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Response Time: We personally read every email and typically respond within 24 business hours.