Shipping Policy

At CLAY & MUG, we know that your morning coffee or evening tea starts with the vessel you hold. Because our products are made of honest, fragile materials like ceramic, porcelain, and glass, we treat every package as if it were a gift to a dear friend. Every box is packed with care right at our kitchen table in Apt 34, Donna, Texas.

1. Order Processing Time

Before your mug begins its journey, it goes through a "Careful Hand" phase. Unlike big warehouses, we personally inspect every rim and handle.

  • Our Processing Schedule: We are at our packing table from Monday to Friday (10:00 AM - 8:00 PM) and Saturday (10:00 AM - 4:00 PM) CST.
  • Handling Time: All orders are typically processed within 1 to 3 business days.
  • Note: Orders placed after our closing hours on Saturday or during Sunday/public holidays will be processed starting the following Monday. We take this time to ensure your stoneware is swaddled in enough protection to survive the road.

2. Shipping Options & Rates (Domestic U.S. Only)

We offer two simple ways to get your order delivered across the United States. We believe in transparent pricing with no hidden handling fees, just the cost of safe delivery.

Standard Shipping (The "Slow & Steady" Choice)

  • Cost: $6.95 for all orders under $75.
  • Free Shipping: We are happy to offer Free Standard Shipping on all orders over $75.
  • Estimated Delivery: Typically 3 to 7 business days once processed. This is the perfect choice if you don’t mind waiting a few extra days for your new favorite mug.

Expedited Shipping (The "I Need My Coffee Now" Choice)

  • Cost: $14.95 Flat Rate for all orders.
  • Estimated Delivery: 1 to 3 business days once processed.
  • Why choose this? If you are buying a last-minute gift or simply can't wait to hold that new porcelain piece, this puts your package on the fast track with UPS or USPS Priority Mail.

Please note: Delivery times are estimates provided by our carriers and begin from the date of shipping, not the date of order.

3. The "Texas-Tough" Packing Standard

Mugs are heavy yet breakable, a challenging combination. To keep shipping costs fair and reduce our environmental footprint, we often reuse clean, sturdy packing materials. The box might not be the fanciest on the outside, but inside, your mug is wrapped in a "security cloud" of padding.

4. Tracking Your Treasure

As soon as your package leaves Donna, Texas, you will receive a shipping confirmation email with a tracking number. You can follow its journey from our small apartment to your front porch in real time.

5. If the "Unthinkable" Happens

We do our best, but sometimes the road is bumpy.

  • Broken on Arrival: If your mug arrives shattered, please take a photo of the item and the box and email it to customer@clayandmug.com within 48 hours. We will skip the small talk and send a replacement or issue a refund immediately.
  • Lost Packages: If your tracking says "Delivered" but you can’t find your box, please wait 24 hours (carriers sometimes scan early!), then reach out to us.

6. Our Future Horizon

Currently, we only ship within the United States. As we grow from Apt 34 into a larger studio, we hope to share our love for clay with the world. Thank you for supporting a small business with a big heart.