Privacy Policy

At CLAY & MUG, we value your privacy as much as we value a perfectly fired piece of stoneware. When you share your information with us, you aren't just a row in a spreadsheet; you are a guest at our table. Since we operate out of Apt 34 in Donna, Texas, we don’t have room for "big data" or shady marketing tactics. We only keep what we need to get your mugs to your door.

1. What We Collect (And Why)

When you make a purchase, we ask for:

  • Your Name & Address: So we know where to send your porcelain or glass treasures.
  • Email Address: To send you tracking info and a "thank you" note.
  • Payment Info: This is handled entirely by PayPal. We never actually see your credit card numbers; they stay locked away in PayPal’s secure vault.

2. How do we use your information?

We use your details strictly for:

  • Processing and shipping your order from our Texas studio.
  • Communicating with you if a Texas storm delays our shipping schedule.
  • Improving our store so that your next visit is even smoother.

3. No Selling, No Trading, No Nonsense

We will never sell, rent, or trade your personal information to third-party companies for their marketing purposes. In our small community of Donna, trust is everything. We treat your data the way we treat our Terracotta with respect and care. We only share your address with our trusted shipping partners (like USPS or UPS) so they can actually find your house.

4. Cookies (Not the kind you eat)

Our website uses "cookies" to remember what’s in your shopping cart. It’s the digital version of us holding a tray for you while you browse our shelves. You can turn them off in your browser settings, but your cart might get a bit forgetful.

5. Your Rights

You are the boss of your data. If you want to know what info we have, or if you want us to delete your account from our records, just send an email to customer@clayandmug.com. We’ll handle it manually and personally no automated loops here.

6. Security: Our Digital Deadbolt

Even though we are a small operation, we use industry-standard encryption (SSL) to protect your data. Think of it as a heavy-duty lid on a ceramic jar; it keeps the good stuff in and the bad stuff out.

7. Our Future Promise

As CLAY & MUG grows from Apt 34 into a larger studio, our commitment to your privacy will never change. We want to be known for our beautiful mugs, not for our mailing lists.