At Clay & Mug, we value your privacy as much as we value our craftsmanship. We operate out of our studio in Donna, Texas, and we are committed to handling your personal data with the same respect and care we give our stoneware.
1. Data We Collect
When you make a purchase or interact with our store, we collect the following:
- Identification & Contact Details: Your name, shipping address, and email address are collected to fulfill your orders and provide tracking updates.
- Payment Information: All financial transactions are processed securely via PayPal or Shopify Payments. Clay & Mug does not see or store your full credit card numbers.
- Browsing Information: We use cookies to enable core website functionality, such as remembering items in your shopping cart.
2. How We Use Your Information
We use your data strictly for the following purposes:
- Processing, packaging, and shipping your orders.
- Communicating regarding order status or customer support inquiries.
- Improving the functionality of our online store.
3. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information. We share your data only with trusted third-party partners (such as USPS or UPS) solely for the purpose of fulfilling your order.
4. Your Rights (GDPR & CCPA Compliance)
You retain full control over your personal data. In compliance with GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act):
- Access & Deletion: You have the right to request a summary of the data we hold about you or to request the deletion of your personal records.
- Opt-Out: You may disable cookies via your browser settings, though this may limit your ability to use certain features of our site.
- Requesting Changes: To exercise these rights, please email customer@clayandmug.com. We will process your request personally and manually.
5. Security
We utilize industry-standard SSL encryption to ensure that your data is protected during transmission. We treat your digital information with the same security we apply to our physical studio.
6. Updates to This Policy
As Clay & Mug grows, we may update this policy to reflect changes in our practices. The "Effective Date" will be updated accordingly.
Clay & Mug
- Address: 301 Silver Ave Apt 34, Donna, TX 78537, United States
- Phone: +1 (715) 560-9239
- Email: customer@clayandmug.com
- Studio Hours: Monday – Friday, 10:00 AM – 5:00 PM CST
- Response Time: We personally read every email and typically respond within 24 business hours.